Contact Us
Contact Us
Questions about your order, our formula, or how to use it? We're here, and we answer fast.
01 · Email Us
The fastest way to reach us is by email:
help@tinclea.com
We reply to every enquiry within 1 business day, Monday to Friday. Messages sent over a weekend or public holiday are answered on the next business day.
To help us solve things in one reply, please include:
- Your order number, if your question is about an order
- A short description of the issue
- Photographs, if an item arrived damaged
02 · What We Can Help With
| Topic | What to send us |
|---|---|
| Order status or tracking | Order number |
| Change or cancel an order | Order number — please write as soon as possible, we can usually help before dispatch |
| Damaged or incorrect item | Order number + photographs of the parcel and product |
| Returns and refunds | Order number + reason for return |
03 · Business Details
Hong Kong Tinclea Biotechnology Co., Limited
A company incorporated in the Hong Kong Special Administrative Region
Flat 19B, 10/F, Liven House, No.61-63 King Yip Street, Kwun Tong, Hong Kong
Business Registration No. 81067649-000-08-26-1
Email: help@tinclea.com
We do not operate a walk-in address or a telephone helpline. Email reaches us fastest and gives us a written record, which means fewer misunderstandings and a faster resolution for you.
