Frequently Asked Questions

Using the Product

How do I use it?

Start with a dry face and dry hands — there's no need to wet your skin first. Dispense about 1 mL (roughly one full dropper), massage over the face for 20–30 seconds, then rinse with warm water. That's it. No emulsifying, no second cleanser.

How much should I use?

It depends on your makeup. One dropper is a good starting point — massage it over your face, and if you're wearing something heavier, simply take a little more and keep going. There's no need to measure.

Does it remove waterproof mascara?

Yes. For waterproof mascara and long-wear lip products, press the fluid gently over closed eyes or lips and hold for a few seconds first, then massage as usual. Letting it sit briefly does the work so you don't have to rub.

Will it sting or blur my eyes?

It shouldn't. The formula is built to stay comfortable around the eye area — no stinging, no oily film across your vision. Avoid getting it directly into the eyes, and if that happens, rinse with water.

Do I need to cleanse again afterwards?

No. Because the cleansing oil is already suspended in a water phase, it rinses off on contact — no emulsifying step and no second cleanser needed. If you prefer a double cleanse as part of your routine, you certainly can, but it isn't necessary.

Can I use it every day?

Yes. It's formulated at pH 5.5–6.0, close to skin's own slightly acidic surface, and is designed for daily use — morning and evening, or on any day you wear makeup.

Skin & Ingredients

What skin types is it for?

It was developed with oil-prone and combination skin in mind, but it isn't limited to those. Anyone who wants makeup off in one step without a tight, stripped feeling afterwards can use it.

What's actually in it?

Here is the full formula: Water, Cetyl Ethylhexanoate, PEG-7 Glyceryl Cocoate, Polyglyceryl-2 Triisostearate, Argania Spinosa Kernel Oil, Butylene Glycol, 1,2-Hexanediol — plus, in smaller amounts: Methyl Benzoate, Caprylhydroxamic Acid, Propyl Benzoate, Citrus Paradisi (Grapefruit) Peel Oil, Glyceryl Caprylate, Hydroxyacetophenone, Michelia Alba Flower Oil and Jasminum Sambac (Jasmine) Flower Oil. The heart of it is encapsulated argan oil; the scent comes from the three flower and citrus oils, not synthetic perfume. No parabens, no ethanol, no mineral oil.

Is it free from parabens and alcohol?

Yes — no parabens, no ethanol, no mineral oil.

I have sensitive skin. Can I use it?

Every skin is different. The full ingredient list is shown above — check it against anything you already know you react to. If you're unsure, patch test on a small area first. Should any irritation occur, stop using the product and email us.

Has it been tested?

Yes. We commissioned independent third-party laboratory testing on the finished formula, covering oil control, soothing performance and mildness.

Orders & Shipping

How long does delivery take?

We dispatch within 2 business days. After that it depends on the shipping option you choose at checkout — free shipping takes 12–21 business days, Standard takes 8–12, and Express takes 5–8. These are estimates counted from dispatch; weather and carrier delays can extend them, and orders often arrive sooner than the upper estimate.

Do you offer free shipping?

Yes — every order can ship free, with no minimum spend (12–21 business days). If you'd like it sooner, Standard (US$10, 8–12 business days) and Express (US$30, 5–8 business days) are available at checkout.

Can I track my order?

Every order ships with tracking. You'll receive a shipping confirmation email with your tracking number once the parcel leaves our fulfilment centre. Please allow up to 48 hours for tracking to become active.

Can I change my address after ordering?

Email us at help@tinclea.com as soon as possible. We can usually update it if the order hasn't been dispatched yet. Once it's on its way, the address can't be changed.

My parcel hasn't arrived. What now?

If tracking hasn't updated for more than 7 business days, email us with your order number and we'll investigate with the carrier on your behalf. If tracking shows delivered but you can't find the parcel, contact us within 14 days of the delivery date.

Returns & Refunds

What's your return policy?

You have 30 days from delivery. Unopened items with the seal intact can be returned for a full refund. Damaged, faulty or incorrect items are replaced or refunded in full, and we cover return shipping in those cases.

Can I return it after opening?

For health and hygiene reasons, opened skincare can't be returned if the reason is simply a change of mind — once the seal is broken the product can't be resold. This doesn't affect your rights if the product is faulty, damaged or not as described.

What if my skin reacts to it?

Stop using it immediately and email us with your order number and a description of what happened. We review these case by case and, where appropriate, will refund you even if the bottle has been opened.

How long do refunds take?

Once we've received and inspected your return, we process the refund within 3–5 business days. Your bank or card issuer may then take a further 5–10 business days for it to appear on your statement.

Still Need Help?

Email help@tinclea.com — we reply within 1 business day, Monday to Friday.