Privacy Policy

Last updated: 4 September 2026

1 · Who We Are

This Privacy Policy explains how Hong Kong Tinclea Biotechnology Co., Limited ("we", "us", "our") collects, uses and protects your personal information when you visit tinclea.com or place an order with us.

We are the data controller responsible for your personal information.

Hong Kong Tinclea Biotechnology Co., Limited
Business Registration No. 81067649-000-08-26-1
help@tinclea.com

2 · Information We Collect

Information you give us:

• Name, email address, shipping and billing address, phone number
• Order details and purchase history
• Any message you send us by email or contact form

Information collected automatically:

• Device and browser type, operating system, IP address
• Pages viewed, time spent, referring website
• Cookie identifiers

We never see or store your full payment card details. Payments are processed directly by our payment providers, who are certified to PCI-DSS standards.

3 · How We Use Your Information

• To process and deliver your order
• To provide customer service and respond to your enquiries
• To prevent fraud and keep the site secure
• To improve our products and website
• To meet our legal and tax obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

4 · Who We Share It With

We share your information only with service providers who help us run this business, and only to the extent needed:

• E-commerce platform — hosting our store and processing orders
• Payment providers — processing your payment securely
• Logistics and fulfilment partners — packing and delivering your order
• Analytics providers — understanding how our site is used

All of these providers are bound by contract to protect your data and may only use it to provide services to us. We may also disclose information where required by law, or to protect our legal rights.

5 · Cookies

Cookies are small text files stored on your device. We use:

• Essential cookies — required for the site to work, including your shopping cart and checkout
• Analytics cookies — help us understand which pages are useful

Essential cookies cannot be switched off. You can block or delete cookies through your browser settings — note that blocking essential cookies will prevent checkout from working.

6 · Your Rights

You may ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Request deletion of your information
• Object to or restrict certain processing
• Receive your data in a portable format

To exercise any of these rights, email help@tinclea.com. We respond within 30 days, and we may ask you to verify your identity first. Making a request is free, and we will not treat you differently for making one.

7 · Changes and Contact

We may update this policy from time to time. The date at the top shows when it was last revised.

Questions about your privacy? Contact us at help@tinclea.com — we reply within 1 business day, Monday to Friday.