Last updated: 4 September 2026
Orders are processed Monday to Friday, excluding public holidays. Once your payment is confirmed, we prepare and dispatch your order within 2 business days.
You will receive a shipping confirmation email with a tracking number as soon as your parcel is on its way. Please allow up to 48 hours for tracking information to become active.
Orders placed on weekends or public holidays are processed on the next business day.
Free shipping is available on every order, with no minimum spend. If you would like your order sooner, paid options are available at checkout.
| Option | Cost | Delivery after dispatch |
|---|---|---|
| Free Shipping | Free | 12–21 business days |
| Standard | US$10 | 8–12 business days |
| Express | US$30 | 5–8 business days |
Delivery times are counted from the day your parcel is dispatched, not the day you order — add 2 business days for order processing.
The price you see at checkout is the price you pay. There is nothing extra to pay when your order arrives.
Most orders arrive well before the upper estimate. We dispatch from whichever fulfilment centre can reach you fastest, so actual delivery is often considerably quicker than the figures above.
These are estimates rather than guarantees. Delivery may take longer during peak seasons, or due to weather, carrier delays or incorrect address details.
Every order ships with tracking, whichever option you choose. Use the link in your shipping confirmation email, or track directly from your account page.
If tracking has not updated for more than 7 business days, contact us at help@tinclea.com and we will investigate with the carrier on your behalf.
Please double-check your shipping address at checkout, including apartment, unit and building numbers. We dispatch to the address exactly as entered.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. A re-shipping fee may apply.
Once an order has been dispatched, we are unable to change the delivery address.
All parcels are dispatched fully insured. If your order arrives damaged, or tracking confirms delivery but the parcel cannot be located, contact us within 14 days of the delivery date.
Please include your order number and, where the item arrived damaged, photographs of the parcel and its contents. We will arrange a replacement or a full refund.
Need to change or cancel an order? Email us at help@tinclea.com as soon as possible. We can usually help if the order has not yet been dispatched.
Once an order is on its way, it cannot be cancelled or amended — but you may still return it under our Return & Refund Policy.
Questions about your delivery? We reply within 1 business day, Monday to Friday.
Hong Kong Tinclea Biotechnology Co., Limited
help@tinclea.com
© 2026 TinClea · help@tinclea.com
Crafted for clear, calm & balanced skin.
